1. What is S&W Imports?
S&W Imports is a specialized retailer bringing high-quality imported products from Amazon to customers in Pakistan. We offer a wide range of items, including electronics, home goods, fashion, and more, all at unbeatable prices.
2. How do you select your products?
We carefully curate our products from Amazon, focusing on items that aren’t typically available for delivery to other countries. Each product is thoroughly inspected to ensure it meets our quality standards before being offered to our customers.
3. Are your products new or used?
Most of our products are brand new and sourced from Amazon. We do mention if the products are used or refurbished.
4. How can I place an order?
You can browse our online store, add your desired items to the cart, and proceed to checkout. We accept multiple payment methods for your convenience.
5. Do you offer delivery across Pakistan?
Yes, we offer delivery to all major cities and regions across Pakistan. Once your order is placed, our logistics team ensures it is safely delivered to your doorstep.
6. What are the delivery charges?
Free delivery all over Pakistan.
7. How long does it take to receive my order?
Delivery times vary based on your location. Typically, orders are delivered within 5-7 business days. We will provide you with a tracking number so you can monitor the progress of your delivery.
8. Can I return or exchange a product?
Yes, we offer a return or exchange policy for items that are defective or not as described. Please contact our customer service team within 02 days of receiving your order to initiate a return or exchange.
9. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on the situation.
10. How can I contact S&W Imports for further assistance?
You can reach our customer service team through the “Contact Us” page on our website. We are available to assist you with any questions or concerns you may have.
11. Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions on various products. Keep an eye on our website and subscribe to our newsletter to stay updated on the latest deals.
12. Are the prices on your website final?
Yes, the prices listed on our website are final and include all applicable taxes. There are no hidden charges.
13. Can I cancel my order?
You can cancel your order before it is shipped by contacting our customer service team. Once the order has been shipped, cancellations are not possible.
14. Do you offer bulk purchasing options?
Yes, we offer bulk purchasing options for certain products. If you’re interested in buying in bulk, please contact us directly for special pricing and arrangements.
15. Is my personal information secure when shopping with S&W Imports?
Yes, we prioritize your privacy and security. Our website uses advanced encryption technologies to protect your personal and payment information.